Business to consumers
Under the brand name albelli, albumprinter has a successful and rapidly growing B2C business, currently operating in eight European countries and capable of delivering products to consumers worldwide.
Who are we?
albelli isn’t just a brand; we’re a family of talented, fun-loving individuals, all with a customer-centric mindset and a sincere passion for photo books.
What do we do?
At the heart of albelli are our customers. Building an authentic, helpful, and uplifting relationship with each one of them is central to what we do. Producing photo books of the highest quality is also what we’re all about. From innovative printing technology to superior colour and paper quality, we consistently look for ways to offer the very best to our customers.
Retaining loyal customers is key to albelli’s B2C strategy. albelli’s existing customers regularly receive inspirational content and attractive offers that are relevant and timely. To reach new customers, we use an integrated marketing approach across both online and offline channels in addition to building innovative partnerships worldwide.
Another key factor is to look for ways to improve our offering. After each order, our customers are asked to rate their experience. This information is analysed daily to apply improvements across all areas of the business.
What do we offer?
The most precious asset in life is our memories and albelli offers everyone the chance to preserve, share and relive them by creating beautifully printed photo products. From creating photo products to receiving them, we offer customers an end-to-end experience that’s enjoyable, stimulating and reliable.
albelli’s user-friendly, multi-award winning design tools have order applications for PC, MAC and Linux users. It’s extensive and intuitive design features are presented in a simple interface for ease of use. Along with inspiring content, a safe payment procedure, quick delivery and a money-back guarantee, we give our customers an experience designed to surpass their expectations.